Giving Customers the Best Experience
Customer experience is not the same as customer service. While customer service covers only interactions of customers with employees, the customer experience is everything a person experiences related to your […]
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Credit Where Credit is Due
Everyone wants to be recognized for their achievements–but not everyone wants a parade held in their honor. Here’s just a few suggestions for ways to be sure that each person […]
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Human Resources versus Industrial Psychology
Human Resources is going through a crisis that threatens the future of its profession. As society enters an era of advanced automation and artificial intelligence, the practicality of a human-run […]
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